Central Palace Hotel (Ky Hoa Hotel Ben Thanh), District 1, Central Palace Hotel S$44 (S̶$̶̶7̶6̶)

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Ky Hoa Hotel Ben Thanh is located in the city central, very close to Ben Thanh market, Independence Palace, with 86 luxurious rooms and suites which reached to 04 star standard that it just taking 03 minutes walking to Nortre Dame Church, Ho Chi Minh City Musium and just 5 minutes to the city centre ( Dong Khoi Street) The hotel is estimated to open in 2016.
All reviewsrooftop poolgreat locationa park view roomwithin walking distancegood sizewould stay here againvietnamaviation.vnfortable hotelstayed here for nightsmain attractionsmarketfloorindependancecitysaigontaxibathslippers

The hotel is located in the center of Saigon near to everything 5-10mns of walk you can also use taxi or grabb if you don’t feel like walking. I booked this hotel because of their Fitness Center/Swimming pool and buffet. Unfortunately due to Covid-19, fitness center was closed, no buffet but instead we can have breakfast in the room. The pool is open 7Am to 7pm. I was a bit desappointed because nothing was mentioned. Luckily, I met Ms. Hyunh a really professional and friendly receptionist, she arranged me a lots and was very understanding. She upgraded my room and gave me a really nice one which I like because the bathtub was open in the room. The only reason the hotel don’t have 5 stars is due to the service in the room. I don’t want to go in details but for a 4* hotel each details must be checked properly, customers don’t need to ask about this or that that must be done by the staff. Also I was vegetarian so no meat like I asked but staff gave me a full American breakfast which I asked without bacon or sausage.. the only things I ate was fruits and eggs sandwich but fruits weren’t fresh and I have bread and boiled eggs instead of eggs sandwich (like i said small details count if you listen to your customers). Again, Ms Hyunh did her best to arrange the situation even apologized for things that not under her control. She is the perfect exemple of how I call a great customer service that I expected to receive when I book 4* or 5* hotels. Also (a minus point) the buffet was extremely poor for a 4* hotel. Not a lots of choice. So if you’re a big eater I revietnamaviation.vnmend you to eat outside. Because of Ms. Hyunh work til the end, my stay was better I feel like someone was actually listening AND understanding my situation so for that I revietnamaviation.vnmend this hotel. Big thumbs for Ms Hyunh! Thank you for your great job!!…